Refund policy

We're sorry it didn't work out. 

We thank you for your business and we hope we can work things out in the future! 

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We are not responsible for any return labels. 

To start a return, you can contact us at sales@fleurenz.com. If your return is accepted, we’ll send you instructions on how and where to send your package. We are not responsible for return labels but we will be happy to assist you in purchasing one upon request.

NOTE: Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@fleurenz.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

EXCEPTIONS/NON-RETURNABLE ITEMS

Custom products (such as special orders or personalized items) are FINAL SALE and CANNOT be returned. Please get in touch if you have questions or concerns about your specific item prior to purchasing. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Custom products and sale items are not eligible for exchanges.

Refunds

ALL refunds will be in the form of a FLEURENZ giftcard of equal value to your purchase. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You will receive an email with all of the information once the refund has been processed.